Contact Center AI is transformational for businesses, improving customer experiences while increasing operational efficiency. This video showcases the solution in action, in a sample retail use case. Contact Center AI has three key features highlighted in the video: Virtual Agent, Agent Assist, and Insights.
From the first “Hello,” Virtual Agent gives customers 24/7 access to immediate conversational self-service, fulfilling basic customer requests and routing more complex cases to human agents. Then, Agent Assist empowers human agents with real-time step by step guidance, surfacing recommendations and knowledge articles to assist the call. Finally, Insights identifies call drivers and sentiment to help improve call outcomes, delivering a great customer experience from start to finish.
Google Cloud Main Page → https://goo.gle/2rUUVRq
Contact Center AI → https://goo.gle/2xLgQx5
AI → https://goo.gle/2RnM0Cm
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