American Airlines takes great pride in caring for customers travel, and recognize the importance of supporting the dignity and independence of everyone who travels with us. As we work to improve the customer experience, we’re committed to making our airline more accessible to everyone. Our work to ensure that travel that is accessible to all is well underway. We have been particularly focused on making the journey smoother for customers who rely on wheelchairs or other mobility devices. We have implemented the use of a bag tag specifically for wheelchairs and scooters that gives team members more information, like the mobility device’s weight and battery type, or whether it needs to be returned to a customer before a connecting flight.
As a data engineering and analytics team, we at American Airlines are building a passenger service request data product that will provide timely insights on expected mobility device traffic at each airport so that the front-line team members can provide seamless travel experience to the passengers.
Talk by: Teja Tangeda and Madhan Venkatesan
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