Government agencies are still recovering from the tidal wave of demands for public services and support that overwhelmed the staffs and IT systems at many organizations during the COVID-19 pandemic. One way that agencies responded to the sudden surge was by adopting artificial intelligence and machine learning tools.
AI and ML are helping agencies analyze and automate a number of processes more quickly than in the past. And they are helping employees leverage automation to respond to demands on a larger scale. The efforts to pilot AI and ML during the pandemic are now building on other initiatives among agencies. That was the case in Illinois.
Guests: Denise Winkler, Strategic Business Executive, Global Public Sector, Google Cloud; Alexis Bonnell, Senior Business Executive, Emerging Technology Evangelist, Google Cloud; Brandon Ragle, Chief of Enterprise Applications, Illinois Dept of Innovation and Technology
This episode is one of a 3-part docuseries titled, “The Power of Artificial Intelligence in Government,” produced by Scoop News Group and underwritten by Google Cloud.
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